Frequently Asked Questions
Everything you need to know about our premium berry infusions and blends.
How should I store my berry tea to keep it fresh?
To maintain maximum flavor and aroma, store your tea in a cool, dry place away from direct sunlight. We recommend keeping it in an airtight container or our original resealable pouches.
Are your tea blends organic and caffeine-free?
Many of our berry infusions are naturally caffeine-free and made with organic ingredients. Please check the specific product description for a full list of ingredients and nutritional information.
How long does shipping take within Australia?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on opened tea products. If your order is damaged or incorrect upon arrival, please contact us within 14 days for a replacement or refund.
Do you offer international shipping?
Yes, we ship to select countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and weight of your order.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery's progress.