Returns & Exchanges

At The Berry Tea Shop, we want you to be completely satisfied with your tea experience. If you are not happy with your purchase, we offer returns on non-perishable items and unopened tea products within 30 days of delivery.

Return Process

• 1.
  Contact Support

  Email our team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Ensure the items are in their original, unopened packaging and securely pack them to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label or use a tracked shipping service to send the package back to our berry-inspired boutique.

• 4.
  Receive Refund

  Once we receive and inspect your items, we will process a refund to your original payment method within 5-7 business days.